COMPLAINT TRACKING SOFTWARE
Our Complaint Tracking Software simplifies the process of managing customer complaints/ feedbacks. This powerful solution enables real-time tracking, categorization, investigation, and resolution of complaints, ensuring improved customer satisfaction. With customizable workflows, automated alerts, and detailed reporting, the software helps businesses efficiently address issues. It promotes transparency, accountability, and continuous improvement, making it easier to deliver an exceptional customer experience.
FEATURES OF COMPLAINT TRACKING SOFTWARE
Complaint Reporting
Unlimited complaints reporting as per categories, making it easy to bifurcate and work on each & every complaint thoroughly.
Customizable Workflow
Allows organizations to tailor workflow for reporting, and responding & ensures seamless complaint management.
Trend Analysis
Analyzes patterns in complaints, helps identify recurring issues & enhance customer satisfaction.
Root-Cause Analysis
Identifies the cause of recurring issues, reducing future complaints & enhancing customer satisfaction.
Alerts
Alerts of complaints, prompt attention, faster resolution & improved customer satisfaction through timely responses.
Notifications
Notifies new complaints logged, ensures timely responses and improving resolution time with customer satisfaction.
Complaint Tracking
Tracking the progress of corrective actions, ensuring timely resolution, with visibility on complaint closing.
Share Instantly
Share the complaint report files through software in-build feature email or WhatsApp with the relevant users.
Interactive Dashboard
A real-time, visual overview of complaint data. It allows users to track trends, monitor resolution progress.
Search + Filter Option
Any complaint along with status can be found out via search & various filter options of any specific duration.
Export Data
Data along with the status of any size can be exported easily with a click into an Excel sheet, PDF, or print.
Data Analysis
Graphical insights into complaint patterns and trends, helps identify issues, and enhances decision-making.
Geo Tagging
Geo-tagging feature in customer complaint pinpoints the location of complaints, aiding faster resolution and analysis.
Attach Photo/ File
Attach photo/ file feature in the software allows users to upload evidence, enhancing complaint clarity & resolution.
User Friendly
Software is simple and user-friendly. New user can get familiar with the application in a few hours.
Mobile Access
The user can access software with a smart phone application to review, investigate & close the complaint.
Unlimited Users
There is no restriction with respect number of users. You can add an unlimited number of users because license fees is not applicable per user.
User Access Control
Admin can control the users to access the data and information. The user can access complaint data/ information that are mapped with the user.
Ticket
The users can contact the admin person via ticket and raise any issue or request for change. The admin will get an instant email notification for the ticket generated.
Daily Auto Backup
The system takes backups of data on daily basis automatically. Backup data can be restored manually whenever required by admin.