COMPLAINT RESOLUTION SOFTWARE
Our Complaint Resolution Software is crafted to streamline customer complaints/ feedbacks management. This robust solution facilitates real-time tracking, categorization, investigation, and resolution of complaints, ensuring improved customer satisfaction. With customizable workflows, automated alerts, and detailed reporting, businesses can resolve issues efficiently. The software promotes transparency and accountability, empowering teams to identify trends and address underlying problems. By fostering a culture of continuous improvement, our solution simplifies the process of delivering an exceptional customer experience, ultimately leading to enhanced customer loyalty and trust.
ASSISTANCE FOR COMPLAINT RESOLUTION SOFTWARE
Software Setup
Our team ensures a smooth software launch by executing the entire configuration on time, adhering to the scheduled timeline given by client.
Customization
Customize categories, workflows, and complaint reports to align with your organization’s specific needs and requirements.
User Mapping
Users are assigned roles based on their authority provided by client to add, review, analyze, investigate and approve complaint reports effectively.
Training To User
Classroom training helps users to become familiar with the intuitive software, ensuring they can navigate and use it effectively without any issues.
User manual
A user manual is provided to clients, detailing instructions through text and screenshots for easy understanding and effective use of the software.
Mobile Application
Access customer complaint data or reports anytime, anywhere through our mobile application for on-the-go convenience and efficiency.
Video Tutorial
In addition to the user manual, we provide video tutorials for both front-end and back-end (admin) features for quick and easy guidance.
Demo Setup
A demo setup is provided alongside the live application, helping new users become familiar with the software and its features effectively.
Trouble Shooting
Support is provided to make the application works well. You can initiate a request for support via the ticket option.
Post Live Support
The post live support is always online and you can contact our team via a ticket option easily.